frequently asked questions

About Infoplus

What exactly is Infoplus?
Infoplus is a web-based, cloud-hosted software solution with an upfront pricing model. It's designed to manage all of your eCommerce fulfillment needs to drive your business forward.
Where is Infoplus located?
Infoplus is located in Saint Louis, Missouri. Feel free to stop by and say 'hi' anytime. We love to show off our team's passion for helping make our customers better eCommerce companies. Our team is at 1160 Research Blvd, St. Louis, MO.
How can I contact you?
We want to hear from both our customers and future customers. If you have an issue or just a general question about using your Infoplus account, just get a hold of one of our Support Engineers. They love working with our clients to solve problems. Not an Infoplus client yet? Contact Us - or give us a call at 855-981-1854. None of those work for you? Email our CEO - James Maes at jmaes@infopluscommerce.com
Can I come to visit and talk in person?
We would love to show you our office and product in person. Feel free to contact us and schedule an online demo or even an in-person meetup.
What makes Infoplus better than the competition?
Infoplus keeps its focus on what it does very well - Features, Integrations and Price for your Inventory, Order Management and Shipping needs. Want more details? Contact Us.
What are the Terms of Service for Infoplus?
Where can I find the Service Level Agreement for Infoplus?

Accounting

We don't use Quickbooks or Xero, can I still get the data I need into my accounting system?
Yes! Infoplus includes a universal general ledger report. Customize and export the report to feed directly into your system, or use APIs to automate the process. Our Infoplus Support Engineers would love to help connect Infoplus to your system.
Can I sync my data with my Quickbooks account?
Yes! Infoplus has plugins to work directly with Quickbooks to make it simple to sync your activity - either by transaction or by rollups.
Can I sync my data with my Xero account?
Yes! Infoplus has plugins to work directly with Xero to make it simple to sync your activity - either by transaction or by rollups.
Can I get the data I need to feed my backend accounting system?
Yes! Infoplus includes a universal general ledger report. Customize and export the report to feed directly into your system. Or use APIs to automate the process. Our Infoplus Support Engineers would love to help connect Infoplus to your system.

Getting Started

How do I get started?
Click Free Demo and we'll be in touch right away – with absolutely no obligation. Our Support Team will be in touch right away to to help guide you through getting your warehouse setup, integrating your shopping cart and working with your UPS, UPSP, Fedex and other shipping accounts.
How many users can I have?
The number of user accounts is tied to your Infoplus tier. Check out our pricing page for details. The Professional and Enterprise levels allow you to add or remove additional user accounts as needed at any time.
How many users will I need?
Your number of users depends on the size of your operations and support teams. Startup and Growth clients may have less than 5 users. Large enterprise clients have 100+ users. Infoplus lets you restrict level of access based on role, so no need to exclude anyone who plays a unique or limited roll on your team. Let us help you figure out how many users you need.
Can I upgrade to a different plan at any time?
Yes! Contact Support or your Representative at any time to change your plan.
Can I add additional features to my Infoplus account without upgrading my whole plan?
Add additional users, plugins and take advantage of unlimited skus, orders and shipments with the Infoplus Professional and Enterprise packages.
How quickly can I get started?
Right now! Sign up on our website and we will contact you for the next steps right away.
Do you offer a trial period before purchase?
Yes!. Sign up and we'll give you a free demo. Then, work with our team to get your Infoplus instance setup, integrated and shipping orders.
What payment options are accepted?
For Startup, Growth and Professional versions, we accept all major credit cards and PayPal. For Enterprise clients, in addition to credit card payments, we can also setup terms and allow for payments via Invoices.
When will I be billed?
There is no credit card required to get started. Once you decide to buy, putting your credit card information on file will allow us to automatically bill you monthly for continued access. Cancel at any time.
I only have a few SKUs in my inventory, is your system too complex to support this?
No. Infoplus supports businesses with small inventories up to enterprise clients with very large inventories. The beauty of Infoplus is it's designed to scale with you as you grow.
What is your cancellation policy?
Cancellation is based on your agreement. Once you cancel, you will no longer have the ability to enter orders or create shipments. You will still be able to access your data for the next 30 days. Export your data set during that time.
I just signed up. Now what do I do?
Our Team will be in contact with you to set up a product demo. At the Infoplus Support Center, you'll find solution articles and videos in our Knowledge Base that will guide you through Infoplus from start to finish.
I have employees who need access, but I want to set some restrictions and monitor their performance. Can I do that?
Yes! Infoplus lets you restrict who has access to what information, and what they can do with it. Every action taken by every user is tracked throughout the system, allowing you to fully audit and report on employee activity and labor.

Inventory

Can I track detailed production and manufacturing lot or recall information?
Yes! Infoplus makes lot tracking possible and recalls simple. Optionally, record detailed production, manufacturing, revision and packaging information for every receipt processed in the warehouse. Once received, Infoplus tracks that same detailed item information all the way to the shipped carton. This allows you visibility on where your product lots are and total control of who received them.
Can I setup my warehouse and locations for storing my product?
Yes! Infoplus has all the tools you need to manage storage of your materials in the way that works best for your products. Store products at the receipt level, production lot/revision date level or at the item level. Manage zones for ongoing efficiencies for temporary drop areas, directed put-away and down-forward location.

My Business

What level of support can I expect from Infoplus?
We want to hear from our customers and help with their unique needs. Infoplus uses an online ticketing system to ensure your inquiries get the proper attention. Behind that system is a great team of engineers and support staff who love helping our customers in a most timely way. If you're contemplating a change in your system, have any issue or just want to run something past us - we are here!
I am a small company just starting out. Is Infoplus overkill for my needs?
Infoplus was designed for flexibility to meet every business need. As you grow, your system needs and access will grow with you. Check out our pricing options.
We are growing quickly. Can Infoplus handle my current needs and fast growth?
Infoplus was designed for flexibility to meet every business need. As you grow, your system needs and access will grow with you. Check out our pricing options.
I am a large eRetailer, does infoplus scale to my level and support the complex processes I need for QA and labor tracking?
Infoplus was designed for flexibility to meet every business need and is especially powerful for enterprise size businesses.
Can I have different employees access different features of Infoplus?
Set up Infoplus with as many users as you need to run your business so all your employees can enjoy the benefits. Infoplus pricing tiers let you choose your company size. Set roles for your employees based on their level and job type.
Am I locked in?
There is no credit card required for your free trial. Our team will work with you on your preferred billing method. Cancellation will be based on the type of agreement you choose.
Is my data secure?
Infoplus takes the security of you and your customers very seriously. We understand how important it is to keep your data safe and secure. Infoplus' practical security measures are based on best practice risk management - and then we take it even further. Here are the details:

Encryption: Infoplus' first security defense is simple and important but often overlooked by others: We make sure every single connection between your computer or wireless device and the Infoplus servers is encrypted using 256 bit security encryption. This is roughly twice as strong as many banks use today. Unlike many other web-based services that provide encryption as an option, Infoplus provides this level of encryption and security as compulsory. There is simply no way to access Infoplus without at least 256 bit encryption.

Access: We go to significant lengths to ensure the connections our engineers use to manage your system and are also tightly controlled and secured. All engineers are closely vetted, and access to the server infrastructure by our engineers is only possibly via a 2048 bit encrypted VPN connection, secured in addition through private keys and a server-side access control list that allows for immediate revocation if required. While a small group of our engineers need to be able to access systems to manage, optimize and maintain them, the only services that are accessible outside this protected channel are via the website and mail server that you use, each of which is firewalled and locked down at the front door. The databases and application servers that store your critical data are never accessible directly to the outside world.

Segregation: When it comes to data security, segregating your data from that of other Infoplus clients is an important and effective security measure. In other hosted or multi-tenant applications that run in the cloud, one of the risks is that everything is stored together in a single database, and all it takes is one oversight to get unauthorized access to your data. When you become an Infoplus client, your data is kept in a separate, segregated database which is tied completely to only your quarantined deployment of Infoplus.

Vigilance & Expertise: Servers, websites and applications are created by people. Infoplus is built with top notch engineers who have more than a decade of proven performance in large scale technical environments for the most demanding high-tech companies . By choosing to build upon services within the Amazon AWS sphere, we've made sure Infoplus is built on the most stable, secure and proven platforms. Should a hole or exploit be found, Infoplus is architected to support a high level of automation. This means within a matter of minutes, Infoplus' systems and services will automatically update and patch. Infoplus' team of dozens are watching the system around-the-clock. They leverage their high expertise, vigilance and dedication to doing things right to ensure your data is protected and secure.
Does Infoplus guarantee uptime for my business needs?
Yes. Infoplus guarantees 99.95% uptime. We monitor the system 24/7 to ensure you're up and running at all times.
Will I be charged more if I use Infoplus more (like nickel & dime me per order)?
We want you to use Infoplus to its fullest extent and we believe the best way to do that is to keep our pricing simple and upfront. Pay for the service level you want and then go. No hidden fees. No transaction charges.
Can I run multiple brands or business units with Infoplus?
Infoplus Startup and Growth packages are designed for eRetailers that are getting started and building their business. Once you need to support multiple brands or business units from within the same operation, it's time for the Professional or Enterprise packages. Both will allow you to create as many brands or lines of business as needed. This allows you to streamline operations and storage while keeping clear segmentation of your business for reporting and financials.
Can I run multiple warehouses or buildings with Infoplus?
Yes! With the Infoplus Enterprise package you will have the ability to run as many physical warehouses as needed. Each with their own shipping, storage, operational, labor and productivity tracking.
I've been doing everything myself, why do I need Infoplus?
Infoplus saves you so much time that you will wonder how you got along without it. Free yourself to focus on growing your business by making the choice to give Infoplus a try.
I don't have a tech person. How will I get all my data loaded?
Infoplus makes it simple to get started so you can be productive as quickly as possible. We're here to help you with every step along the way.

Orders

How do I handle returns?
Infoplus supports reverse logistics if your customer decides to return their order. Move your inventory quickly and efficiently through the warehouse to get it back in stock.
How do I get orders into the system if I don't have an integrated shopping cart?
Infoplus offers traditional order entry methods. You have the ability to enter individually or load a file of all orders in a batch mode.

Reports and Data

What types of reports are available?
Infoplus puts users in direct contact with all their data. Creating your own reports allows you the flexibility to see what is important to you when you need it.
Can I create a custom report?
Yes! Infoplus provides custom reporting that puts you in control of exactly the report you want, when you need it, and automatically delivers it to others that you've chosen.

Shipping

Can I ship with multiple carriers?
Yes! Infoplus supports real-time shipping and rate-shopping with all major carriers, including UPS, Fedex, DHL, USPS and 12 others. See our full list of shipping and manifesting partners to get the full picture of how Infoplus can give you every shipping option your business needs.
Can I track my packages in real-time?
Yes! Infoplus allows you to access all of your shipment activity from wherever it is; so whether it's in your facility, in transit with the carriers, delivered, or being returned. This is all happening in real-time, instantly accessible at a on your dashboard, in detail within the parcel details application, and in your hands with mobile notifications.
Can I ship alcoholic products?
Yes! Infoplus supports all of the special labeling and shipping requirements needed to safely and legally ship wine and alcoholic packages within the US and internationally.
Can I ship hazardous materials?
Yes! Infoplus supports all of the special labeling and shipping requirements needed to safely and legally ship hazardous materials via ground and express service levels.
Can I create a custom packing slip?
Yes! Infoplus supports multiple versions of packing slips that you may need to support your business.
Can I have multiple packing slips for different orders?
Yes! Infoplus supports multiple versions of packing slips that you may need to support your business.
Can Infoplus handle items that drop ship from my vendors?
Yes! Infoplus allows for entry of an ASN into the system for notification of a purchase and inbound arrival of goods. This purchase order can also be sent to a manufacturer as a record of purchase.
Does Infoplus handle international shipping?
Yes! Infoplus supports real-time shipping and rate-shopping with all major carriers, including UPS, Fedex, DHL, USPS and 12 others. See our full list of shipping and manifesting partners to get the full picture of how Infoplus can give you every shipping option your business needs.

Support

What level of support can I expect from Infoplus?
We want to hear from our customers and help with their unique needs. Visit the Infoplus Support Home to use their Knowledge Base and online ticketing system to ensure your inquiries get the proper attention. Behind that system is a great team of engineers and support staff who love helping our customers in a most timely way. If you're contemplating a change in your system, have any issue or just want to run something past us - we are here!
Can I speak to one of your support engineers?
Yes! Our Support Engineers are available to help you personally. Submit a support ticket and they'll get with you right away.
Can I get one-on-one training for Infoplus?
Yes! Contact Us and we'll quickly get in touch to talk about your needs.
Can I get one-on-one onboarding support for Infoplus?
Yes! Contact Us and we'll quickly get in touch to talk about your needs.
Can an Infoplus Support or Onboarding Engineer come onsite to help us onboard and train?
Yes! Contact Us and we'll quickly get in touch to talk about your needs.
How will Infoplus help me get up to speed and using the system quickly?
When you sign up, we'll get in touch with you to schedule a free demo. We'll help take the next steps with you from there to ensure a smooth experience. At the Infoplus Support Center, you'll find solution articles and videos in our Knowledge Base that will guide you through Infoplus from start to finish.
What are the hours for the Infoplus support team?
Our standard support hours are 8-5 central time, M-F. Customer Down support is 24/7.

Technology

Can I integrate my shopping cart?
Yes! Infoplus supports a large list of shopping carts, including Magento, WooCommerce, Shopify, BigCommerce and others. Infoplus also has an extensive and easy to use API to allow custom tailored solutions for your site or unique setup.
Can I access inventory, order and shipping information on my iPad or iPhone?
Yes! Infoplus is as happy on your Apple tablet or phone as it is on your laptop or desktop machine.
Can I access inventory, order and shipping information on my Android tablet or Android phone?
Yes! Infoplus is as happy on your Android tablet or phone as it is on your laptop or desktop machine.
Can I automate my order shipping and data?
Yes! Infoplus API's allow users to access and control the entire life-cycle of an order and any other piece of information within Infoplus. Using the API, integrate your internal or third-party application with Infoplus to create any workflow needed.
Do I have to buy expensive pieces of equipment to manage my business?
No. Infoplus was designed to run with the simplest of technology. It is compatible with Android and Apple products which allows for tablets and iPads with hand held scanners to be used throughout your facility. Because Infoplus is web-based, there are no requirements for your desktop other than a good browser. Our software supports different browsers including Internet Explorer (works best on versions 10 and up), Google Chrome, Safari and Firefox.
Do I have to install any software?
No. Infoplus is a cloud-based platform, available from any PC, Mac, or mobile device with an internet connection. All you need is a web browser.
Does Infoplus support mobile access and is there a mobile application?
Yes! The choice is yours. Infoplus has a mobile app to provide stored logins and a more immersive experience. Access Infoplus directly from your phone or tablet browser.
Does Infoplus support standard document types?
Yes! Use standard document types you use today.
What kind of technologies do you use?
Infoplus uses the same state-of-the-art web application that Amazon, Facebook, Google, and Apple use. We partner with Amazon for server, messaging, and storage needs. This empowers us to deliver secure and innovate solutions to you.
What are your technical specifications?
Infoplus gives you the confidence that it will work on your preferred systems whether you're iOS or PC.
Can I have different employees access different features of Infoplus?
Set up Infoplus with as many users as you need to run your business so all your employees can enjoy the benefits. Infoplus pricing tiers let you choose your company size. Set roles for your employees based on their level and job type.
Can you customize Infoplus application for the unique aspects of my business?
Infoplus is built for flexibility out of the box. We would love to hear your feedback if you are already using our software. Our talented in-house developers will work hard to provide simple and elegant solutions to your special needs.

Using Infoplus

I have a lot of records, but I want to find a set that fits a specific criteria. Do I have to go through all of my records to find the ones I need?
No. With Infoplus, easily choose your search criteria using the Columns drop-down menus at the top of the table. Learn about how to search within tables.
What else can I do to find records easily?
With Infoplus, easily choose search criteria using the Columns drop-down menus at the top of the table. Learn about how to search within tables.
I have a lot of records. If I have to work with more than one, do I have to do the same thing to each record individually?
No. Use Infoplus' bulk actions when you want to work with multiple records. Bulk Upload allows for multiple records to be uploaded from an Excel spreadsheet. Bulk Edit allows you to edit multiple records. Use Bulk Delete when you want to delete multiple records. Learn about Bulk Actions.
Do I have access to all my data all the time?
Yes! Infoplus strongly believes that its customers are best served when they can access their data quickly and completely. It's your data -- we just want to help you make sense of it.

Pricing

What payment options are accepted?
For Startup, Growth and Professional versions, we accept all major credit cards and PayPal. For Enterprise clients, in addition to credit card payments, we can also setup terms and allow for payments via Invoices.
When will I be billed?
There is no credit card required to get started with your free trial. Our team will work with you to put together an agreement that works for your company.
Are there any hidden fees?
Infoplus has upfront pricing to make it simple for you to budget without surprise charges. Infoplus offers individual custom add-ons for a fee, each also with upfront pricing.
What is your cancellation policy?
Cancellation will be based on the type of agreement you prefer. Once you cancel, you will no longer have the ability to enter orders or create shipments. You will still be able to access your data for the next 30 days. Export your data set during that time.
Visit our new Contact Us page. We look forward to hearing from you.