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Delete or Disable a Shopping Cart Connection

Delete an unused connection, disable one tied to orders, and confirm your billing update with support.

Is This What I'm Looking For? 

Use this article when you want to stop using a shopping cart connection, whether it's never been used or it's already tied to orders. Deleting removes an unused connection completely, and disabling stops syncing without losing your order history. This article does not cover connecting a new shopping cart.

 

Before You Begin

  • Permissions: edit access to the Shopping Cart Connection Table
  • Know which shopping cart connection you want to disable before you start

 

Steps

There are two ways to stop using a shopping cart connection, depending on whether it's ever been used on an order.

Delete a Connection that Has Never Been Used

  1. Go to the Shopping Cart Connections table
  2. Select the connection to be deleted
  3. Click Actions → Delete
  4. Click Ok in the Confirmation window

Disable a Connection Tied to Orders

  1. Go to the Shopping Cart Connections table
  2. Click the connection you want to disable
  3. Click Actions → Edit
  4. Set the fields Sync Order, Sync Inventory, and Sync Tracking to False.
  5. Rename the connection so your team knows it's disabled. For example, change the name to “SCC - DISABLED” or “SCC - DO NOT USE.”
  6. Click Save
  7. Email Billing to request an update to your billing profile to reflect your active shopping cart connections

 

What You Should See

If you deleted a connection, it disappears from the Shopping Cart Connections table right away.

If you disabled a connection instead, it stops creating new orders, and stops syncing inventory and tracking once you save your changes. Orders that were already created with this connection stay visible in InfoPlus.

Neither deleting nor disabling a connection automatically updates your billing. See Troubleshooting below.

 

Troubleshooting

What can't I delete my shopping cart connection?

Why this happens: InfoPlus blocks deletion of any shopping cart connection that has already been used to create an order. This protects your order history and related records from being affected.

How to fix it:

  • Use the steps above to disable the connection instead of deleting it. 
  • If you're sure the connection has never been used and you still can't delete it, email InfoPlus Support.

Why am I being billed for my disabled shopping cart?

Why this happens: Disabling a connection turns off syncing, but it does not automatically update your billing profile.

How to fix it:

  • Contact InfoPlus Billing and ask them to update your billing profile to reflect your active shopping cart connections.

 

Next Steps