Order Status 'Processed' but Order Shipped
Occasionally, orders are shipped, however, order status "Processed" and Fulfillment Process has not completed.
- When viewing the order check to see if Tracking No was generated under Shipments.
/Order%20Status%20Processed%20but%20Order%20Shipped/OrderStatusProcessedTracking.png?width=577&height=162&name=OrderStatusProcessedTracking.png)
- If Tracking No is listed, at the top right, click Actions → Bulk Ship Parcel Orders. After running, the status will update to Shipped and the Fulfillment Process will Complete.
/Order%20Status%20Processed%20but%20Order%20Shipped/OrderStatusProcessedBulkShip.png?width=254&height=376&name=OrderStatusProcessedBulkShip.png)
- If Tracking No is not listed, under Shipments, see if the Shipping Carrier is Will Call Customer Pickup.
/Order%20Status%20Processed%20but%20Order%20Shipped/OrderStatusProcessed%20WillCall.png?width=314&height=322&name=OrderStatusProcessed%20WillCall.png)
- If the Shipping Carrier is a Will Call Customer Pickup, at the top right, click Actions → Ship Non-Parcel Orders. After running, the status will update to Shipped and the Fulfillment Process will Complete.
/Order%20Status%20Processed%20but%20Order%20Shipped/OrderStatusProcessed%20ShipNon.png?width=228&height=484&name=OrderStatusProcessed%20ShipNon.png)