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Release a Pick Cart or Cart Location

Identify a stuck cart location, release it, and reuse it for the next order.

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Use this article when a cart location stays assigned after its order ships, or when you get an "already in use" error trying to assign it to a new order. When you pack and ship every order on a cart at the Pack Station, InfoPlus frees up the cart for you. If an order on the cart ships some other way first, like at the Shipping Station, you need to release the cart yourself. This article does not cover creating carts or adding cart locations. It applies to both desktop and mobile.

 

Before You Begin

  • Access: Requires access to the Cart table and the Cart Location table.
  • Setup: The cart must already exist in InfoPlus. See Create / Edit Pick Carts.
  • On hand: The Cart Id, or the cart’s barcode if you’re using mobile. You also need to know if the cart is static or dynamic.

 

Steps

Release a whole cart

Use this for static or dynamic carts.

Desktop:

  1. Go to the Cart table.
  2. Select the cart you want to release.
  3. Click Actions → Release Cart.
  4. Click Submit.

Mobile:

  1. From the mobile app dashboard, go to Order → Manage Carts.
  2. Scan or enter the Cart Id.
  3. Tap Release Cart.
  4. If a warning appears, tap Acknowledge.
    1. If some picks on the cart aren’t done, you’ll see “This cart/work batch has picks that are NOT completed.” You can still release the cart.

 

Release a single cart location

Use this for dynamic carts only. For a static cart, release the whole cart instead.

  1. Go to the Cart Location table.
  2. Select the cart location you want to release.
  3. Click Actions → Release Cart Location.
  4. Click Submit.

 

What You Should See

  • Desktop: “Cart has been released.”
  • Mobile: “OK: Cart [Cart Id] has been released.”

The cart locations are ready for the next order. You can assign them to new pick work without an “already in use” error.

 

Troubleshooting

If a cart location still won’t take new pick work after you release the cart:

Why this happens: The location was stuck from an older work batch. Release Cart only clears the cart’s current work batch.

How to fix it: Contact InfoPlus Support to clear the location.

 

Next Steps