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Set Up DoorDash Shipping Through EasyPost

Request the DoorDash carrier, add your carrier facility to a manifest script, and create DoorDash labels.

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Use this article when you want to ship orders with DoorDash through your EasyPost account. DoorDash needs a manifest script in InfoPlus. Without it, DoorDash labels will not create.

Important: After you add this script, you cannot rate shop with that parcel account. 

This article does not cover setting up other EasyPost carriers or rate shopping rules. 

 

Before You Begin

Access you need

  • Requires access to the Scripts table.
  • Requires access to the Parcel Accounts table. 

Setup that must already exist

Information to have on hand

  • Your carrier facility value. DoorDash gives you this when you set up your account. You will paste it into the script.
  • Your delivery area. DoorDash only delivers within a set distance of your origin. Check your limit with DoorDash before you go live.

 

Steps

  1. Ask InfoPlus to add DoorDash to your account.
    • Contact InfoPlus Support. Ask them to add the DoorDash carrier to your InfoPlus site.
    • InfoPlus sets up the DoorDash Standard service for you.
  2. Open the Scripts table. 
  3. Click Create. 
  4. Set the Script Type to Manifest. 
  5. Paste this script into the Script field.
     
    //////////////////////////////////////////////////////////////////////////// 
    // customizeEasypostPreRatesCall 
    // 
    //////////////////////////////////////////////////////////////////////////// 
    function customizeEasypostPreRatesCall() 
    {    
        // Add the carrier_facility to the from_address.    
        // According to EasyPost this is given by DoorDash    
        // when the client setups their account    
        var facility = "TEST-ORIGIN";    
        shipmentMapForRate.get('from_address').put('carrier_facility', facility); 
    }
  6. Replace TEST-ORIGIN with your carrier facility value.
    • Keep the quotation marks around it.
    • Example: var facility = "YOUR-FACILITY-VALUE";
  7. Click Save.
  8. See this article on how to assign Manifest Scripts to an Order. 
  9. Ship a test order with DoorDash Standard.
    • Use an address inside your DoorDash delivery area.
    • Make sure your ship-from address has a valid phone number.

 

What You Should See

  • DoorDash shows as a carrier option, with the Standard service.
  • Your test order creates a DoorDash label.
  • The tracking carrier name shows as DoorDash.
  • The label will live on the test order and the Shipment table in InfoPlus. 

 

Troubleshooting

If DoorDash labels will not create:

Why this happens: DoorDash needs a carrier facility value on your ship-from address. The manifest script adds it. If the script is missing or still says TEST-ORIGIN, the label fails.

How to fix it: Check that the script is attached to your parcel account. Make sure it uses your real carrier facility value. 

If you get a phone number error:

Why this happens: DoorDash requires a valid phone number on every shipment, even in testing.

How to fix it: Add a valid phone number to your ship-from address. This is added to on the Warehouse in InfoPlus on the Phone field. 

If an order cannot get a DoorDash rate:

Why this happens: DoorDash only delivers within a set distance of your origin.

How to fix it: Check that the ship-to address is inside your delivery area. Contact DoorDash to confirm your limit.

 

Next Steps