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Unship an Order

Locate the order, run the Unship Order action, and confirm the shipment status reverts to Voided as part of cancelling a shipment.

Is This What I'm Looking For

Use this article when you need to cancel a shipment on an order that has already shipped through InfoPlus. Unshipping returns the order to a Processed status and changes the parcel shipment to Voided, so you can correct or cancel it before it goes out again.

 

Before You Begin

  • Permission level: you need edit access to the Order table and to the Unship Order process

  • Prerequisite: the order must already have a parcel shipment associated with it (status of Shipped or similar)

  • Materials on hand: the order number or a way to locate the order in the Order table

 

Steps

  1. Go to the Unship Order process
  2. Select the order, or orders, to be unshipped and click Next
    UnshipOrderProcess1
  3. Review the Results section of the window and click Submit when ready. 
    UnshipOrderProcess2

 

What You Should See

Once submitted, the order returns to a status of Processed, and the associated Parcel Shipment changes to a status of Voided in the Parcel Shipment table.

 

Troubleshooting

If you get an error saying the order can't be unshipped because of a void or timing issue with the carrier (for example, "past the void period" or a carrier-specific void error):

Why this happens: some carriers reject the void request if it comes in after their own time window, or the carrier's system has an issue on their end that blocks InfoPlus from completing the void. This isn't something InfoPlus controls.

How to fix it:

  • Contact InfoPlus support. They can clear the shipment record on InfoPlus's side so the order returns to a Processed status, and you can unfulfill or reship it from there.
  • Any refund or cancellation questions need to be communicated and confirmed with the carrier account.