Call Center: Edit a Key Code

Call Center: Edit a Key Code

  1. Access the key code to be edited. Two methods:
    - In the “Key Code” table, rest your mouse on the record, click the double arrows at the end of the record, and select Edit; or
    - Click on the key code to open it, then select Actions > Edit, or click the Edit button at the bottom of the window.

  2. Make the necessary edits.

  3. When finished, click Save to save your changes.