A System Alert is a notification on your Infoplus Dashboard regarding new system features and/or any critical issues occurring in the system.
List of Common Infoplus System Alerts:
NOTE: Bracketed text shown below represents a placeholder for the actual data. For example, [SKU] would be replaced by the actual SKU impacted in the alert.
- ALERT MESSAGE: "Reservation of [SKU] adjusted from [X] to [Y] for [ORDER SOURCE] as a result of [EVENT]."
Explanation: This alert message will appear when an inventory adjustment occurs (i.e., freezing or damaged stock) that causes an item's available quantity to drop below the reserved quantity of that item.
Example:Reservation of ML7 adjusted from 1000 to 500 for BJ's as a result of frozen inventory. This example message indicates that the original reserved quantity of 1000 of the ML7 item for the BJ's retailer was reduced to 500 because there was no longer enough inventory to accommodate the original reservation. The reason is that a certain quantity of the ML7 item was frozen.
ALERT MESSAGE: "An error occurred on [TRIGGER] running action [ACTION-LABEL]."
Explanation: This alert message will appear when an assigned trigger could not run.
Example:An error occurred on "Upgrade service on orders to Alaska" running action "Change Carrier." This example message indicates that the trigger of changing the carrier on orders that match the "Upgrade service on orders to Alaska" smart filter could not run.