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Verifying a return allows you to tell InfoPlus how many items you have and what condition they're in. This helps you take control of how the return is handled.
Verify Returns is handled through the Mobile Floor App. You'll find it's easy to locate on the toolbar to the left, between Orders and Work:
When on this menu, all current Open Return Orders are listed. These are returns that are ready to be taken through the process of verifying the contents. The status of the Return Order, the original Order Id, and the date and time of creation are also listed below the Return Order Id for your reference.
Note that you can select any Return Order as long as the status is To Do or QA Completed. You are not limited to the ones displayed below. However, if you attempt to search for a Return Order with the other statuses - In Progress, Cancelled, or Complete - an error will be returned.
Verify Returns asks you first for the acceptable quantity of items, and then the damaged.
For example, if you've received a single item in a return and its condition is acceptable, the verification will complete after you record the quantity and the storage location for that item because InfoPlus recognizes there are no other items to examine.
However, if you received only damaged items back, you can enter "0" for the acceptable quantity. You'll then be prompted to record the damaged quantity and holding location.
If you've got a mix of the two, you'll record the information for the acceptable items first, then the damaged.
Step 1: Identify Line Item
Once you've selected the Return Order you want to verify, you'll select the Line to be inspected.
Step 2: Verify the Quantity
Next, you'll tell InfoPlus the quantity of the Items returned that are in an acceptable condition. As mentioned above, enter "0" if there are none in acceptable quantity to progress to the next screen where you can enter the damaged quantity.
Step 3: Scan Location for Holding
This acts as the temporary location where you'll hold the acceptable quantity of the returned items. The items will be stored here until they are received back into your inventory via the Restock process. If you need to see where you're holding an Item after verifying it, you can find that on the Return Order Line Detail table.
Step 4: Enter the Quantity of Items for this Location
You're able to store as many items in as many different Holding locations as you want. If you want to store all of them in a location, enter the full quantity. If you have other Locations you want to store other returned items in, you can do that in the next steps.
Step 5: Confirm Verification of Line Item
If you are confident in your verification of the Items and there are no changes to be made, press Confirm to record the verification.
Making a Change or Correction to a Verified Return
Search for the Return Order in the Verify Returns menu search bar, like so:
This example Return Order shows its Verification Status as "QA Completed" but that doesn't mean you can't go back in and make a change, like if you miscounted or you decide the condition of the item isn't acceptable after closer review. Click Select Line to pull it up:
From here, you can either edit the total acceptable quantity, the location, and/or delete the Location it's being held in.
When deleting the Location, you'll be prompted to select a new Holding Location. Verification cannot complete without a Holding Location recorded.
Make the changes as needed and confirm to save.