InfoPlus Product Update - July 17, 2026

This Week’s Release: Shipping and Carrier Improvements.

What's New in InfoPlus

This week's release is a quick one. While much of our energy is going toward the bigger capabilities on our 2026 roadmap, we're always making room for refinements along the way. 

Here's what's new:

Shipping and Carrier Improvements

eHub customs data can't be completed when an order is missing a price, and in the past the message users saw didn't always point to the cause. Now, when this situation comes up, you'll see a specific message identifying the affected SKU that makes it easy to add the missing price and keep your shipment moving:

"Error: Missing/zero price for SKU [SKU number] for customs pricing."

Coming Soon!

Shopify Version 2 and TikTok Shop

Development is progressing well and we're excited about what's coming! We're not quite ready to launch this week, but details and timing are coming soon. Stay tuned!

Your Success, Our Priority

Our Commitment to You

Behind every release is a simple commitment: to listen, to keep improving, and to make sure InfoPlus works the way your business needs it to. Whether it's a major new capability or a small refinement, we're focused on delivering real value to you with every update, and on being here whenever you need us.

Pro Tips from the InfoPlus Team 💡

We're sharing quick tips to help you get the most out of InfoPlus — straight from the team that knows it best.

Pro Tip 💡: Shipping to the EU Under the New Customs Rules

The EU's customs changes took effect July 1, and complete, accurate customs data is now the difference between a smooth delivery and a parcel stuck at the border. A few tips from our team to keep your EU shipments moving:

• Keep customs descriptions specific but short. Customers using the USPS Ship API have reported encountering a 30 character limit on the customs description field, so keeping descriptions under that length helps labels generate without a hitch.
  
  
• Make sure every SKU has a price. All EU-bound shipments now require itemized values, and a missing or zero price will stop customs data from completing.
  
  
  

Have Questions or Need Support?

When an immediate need can't wait, our Pro Services team can work with you directly to bring your vision to life on your timeline. And for everything in between — questions about these updates, troubleshooting, or exploring what's possible — our support team is here to help you get the most out of every release. Through our Evergreen Enablement Program, we're committed to making sure you always have access to the training, resources, and guidance you need as your business grows and evolves.

However you need us, we're with you every step of the way.

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