Why We Do What We Do

Where we come from and why we love what we do

Our Origins

Infoplus was born out of a family of 3PL warehouses based in St. Louis, MO. A realization that a rare few people wake up in the morning excited to go live their day inside a warehouse management software spawned a challenge to then CTO and now CEO of Infoplus, James Maes.

The Challenge - Build a WMS software our 3PLs could get excited about.

Pulling in eventual co-founders Darin Kelkhoff (now CTO of Infoplus) and Tim Chamberlain (Senior Engineer at Infoplus) James gave them a single directive "create a WMS software people love to use as much as we love building it".

The rest, as they say, is history and that mantra is still the vision of what is now Infoplus.

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Our Values

From the onset, the vision has been clear. As our team has grown the values we live by have formed. They are more than words now, but rather a lens through which all decisions are made. Accountability to these values runs rampant within Infoplus.

  • Customer Success is Our Success
  • Continuous Improvement
  • Positivity and Optimism
  • Focus on the Results
  • Do What it Takes

Our Commitments

Our values are the lens by which we make decisions and hold each other accountable.  Our commitments are what we promise to run ourselves by as individuals. How we interact with each other and hold ourselves accountable.   They start with the core two:

  • Radical Responsibility
  • Listening to Learn

Our Beliefs

There are no 'magic bullets'. We believe that a great company is created over time through perseverance, hundreds of changes, and thousands of lead bullets. We believe that success is the outcome of a very simple yet almost impossible formula:

  • Never Give Up
  • Always Look for Change
  • Never Get Fooled by the Search for Magic Bullets

Our Values Have to Mean Something

Customer Success is Our Success is a passion for us. It's never as simple as 'doing the thing' for us. It's putting in the effort to understand the ultimate goals of our clients to create long lasting solutions that garner long lasting partnerships. With our customers ultimate success as a core focus for every team at Infoplus, the results are better for everyone involved. 

Continuous Improvement is our life blood. You see it in the constant enhancements to our software and we see it in our own personal development. We never let "the best" become a deterrent to "the better". There are no magic bullets out there, we accomplish great things through incremental improvement in all things or 1,000 lead bullets. When we look back 6 months, 1 year and beyond there are no "A HA" moments. Just consistent, continuous improvements to all things that have taken us to where we are and where we're going.

Positivity and Optimism isn't a bunch of 'rah, rah' contrived happiness. For us it's a deeper understanding that we along with our clients control where this ship is headed. When things get hard and uncomfortable we don't expect each other to put a smile on and act as if everything is ok. It's attacking those situations with the understanding that the path forward is completely in our control. With that mind set, it's hard not to have an optimistic outlook. 

Focus on Results as in any business, is getting to the end goal. We take a slightly different approach. For us it simply means 'Don't get stuck in the muck'. Reaching the objective in front of us is what matters and climbing every hurdle along that path is a necessity. With the objective as our focus, it lends way to different, more creative ways of achieving it. If the plan in front of us needs changing, we don't march on (get stuck in the muck) we shift with the end Result as our main focus.

Doing What it Takes is no more than 'grit'. We all have days full big and little things to accomplish. If we aren't careful the little things can easily fill every day, all day. What we know is that the smaller daily activities are 'easier' and 'instantly rewarding', but we also know the big things are what make this company better in the long run. So doing what it takes, to us, is doing that big hard thing anyway. Yes there's enough little things to fill your day, but the things that challenge us are the things that make us better, so do what it takes to get those done.

Our Commitments Shape Our Path

Radical Responsibility is our commitment to how we move forward. At Infoplus and as individuals we control how we react and where we head. There is no place for blame within Infoplus nor why our situation exists. We simply focus on the circumstance in front of us, explore where we are now and where we want to be. When we can make this magic happen it eliminates the drama and has everyone focused on the best solution or path forward.

Listening to Learn is nothing new. We all certainly have this intention from the onset, but we take it a step further. To us and within Infoplus, there is no 'right and wrong', just two sides of right with the best outcome somewhere within them. When we engage each other or our customers we focus on truly listening to what is being said, never waiting our turn to speak or repeating our positions. If everyone is listening to learn the end results are amazing. You're Right, I'm Right, now what's the Right path forward.

Our Beliefs are Bigger than Never Giving Up

We believe we've created a company that can level the playing field. Couple that with a passion for truly finding great solutions for our customers and ourselves it turns into a much bigger belief. The belief that everyone can be their own Amazon with the right tools at their disposal. Wanting to ensure that belief becomes a reality is what drives us to never give up, always look for change, and never look for a magic solution.  Sheer will, effort and continuous improvement are what will bring our beliefs and our passion together.

The Executive Team

Just an extension of the teams that truly make Infoplus great

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James Maes

CEO / Co-Founder

No stranger to logistics, James has spent his entire career in warehouse technology with a passion for making it enjoyable to use. It's this vision that is the motivation behind Infoplus  today - "make great software that people love to use, as much as we love building it".

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Darin Kelkhoff

CTO / Co-Founder

Also no stranger to logistics software, Darin has spent his career in 3PL logistics and lives by a single belief "technology can make your life miserable, or in rare magical moments, bring you joy, making a difference in your productivity, mood and life". His goal is to bring out those magic moments

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Garret Richardson

Vice President

Garret hails from the product development side of transportation and logistics. His passion has always been creating solutions that focus on customer success. His mantra - "solutions without customers that love them and great teams to build them, are nothing more than ideas". 

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