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  2. Getting Started
  3. Step 2: Hardware Configuration

Connect Printers to Infoplus

Easily set up your printers to connect to Infoplus by installing a widget called LocalConnect.

Once you have installed Infoplus LocalConnect and the application is running, connect your printers to Infoplus. This step tells Infoplus which printers to use for different types of paper (i.e., 4 x 8 labels).

How to Connect Printers to Infoplus

  1. Access the "Printer" table. Two ways:
    From the Dashboard: Click the “Warehouse Operations” tab, click the “Equipment Setup” App, then click the “Printer” Table.
    From the Quick Actions shortcut: Press a dot (period) on your keyboard, then select "Printer” from the list of Quick Actions.
  2. Click the Create New button in the top right. The Setup step in the Create Printer process appears.

  3. Click the drop-down menu next to the Printer field. All printers found by Infoplus LocalConnect will appear in the drop-down menu. Select the printer to set up. NOTE: Any printers that have already been set up will not appear in the drop-down menu.
  4. In the Name field, give the Printer a name (i.e., 4 x 8 label printer).
  5. In the Stock Type field, select the paper type used by the printer (i.e., 8.5 x 11, 8.5 x 11 integrated, 4 x 6 label, 4 x 8 label).
  6. (Optional), in the Warehouse field, select the Warehouse for the printer. This field is for categorization of printers only (i.e., to search for all printers for a particular warehouse).
  7. Click Next. The Review step in the process appears.

  8. If no errors or warnings occurred in the Setup step, click Submit. The Confirmation step in the process appears.

  9. The printer was created and now displays in the "Printer" table. If you would like to print a test page, see the section below.

  1. NOTE: This step made the printer available from this computer in Infoplus, but it is not yet set up for auto printing. To set up the computer to automatically print to this printer (i.e., when printing parcel labels from the Shipping Station Mobile Floor App), Turn on Auto Print in your User Profile

How to Print a Test Page

  1. Access the "Printer" table. Two ways:
    From the Dashboard: Click the “Warehouse Operations” tab, click the “Equipment Setup” App, then click the “Printer” Table.
    From the Quick Actions shortcut: Press a dot (period) on your keyboard, then select "Printer” from the list of Quick Actions.
  2. Click the checkbox next to the printer you want to test.
  3. Click the Actions menu, and select Print Test Page. The Review step of the "Print Test Page" process appears.
  4. Review the planned results, and then click Submit. A test page will be sent to the printer, and the Confirmation step in the process appears.
    1. NOTE: If a test page did not print, confirm Infoplus LocalConnect is running. Also check the printer setup in the Printer table in Infoplus.
  5. Click OK. You will return to the Printer table. Printer setup is complete, but to tell Infoplus to automatically print, you must Turn On Auto Print in your User Profile.

Print Size Issues

Sometimes users have issues where the labels being printed are too big or too small.  There is a field on the printers that are created in Infoplus called "Custom Stock".  In there, users can add the custom stock sizes that are added to their Printer in the printer settings. 

Where to find stock types for a Zebra Printer: 


Where to find the stock settings on a Windows computer: 


Here is a screenshot of where this will be placed in Infoplus: 

Print Size Issues between 4" x 6" and 4" x 8" Labels

Another way to mitigate printer size issues is to go into the Printing Preferences on your computer where the device is setup. This process helps alleviate issues between the 4"x6" labels and 4"x8" labels printing with either too little or too much space on a 4"x8" printer. 

Then click on the "Stocks" tab for the printer and then click "New" or "Define Stock" (name will depend on the printer).

Next, name this new stock "Infoplus" and the dimensions 4" wide, 8" height.

Then, click on "Ok" and then on the next screen, go to the Options tab, select the new stock you have created which is named "Infoplus" and click "Apply".

You then head back into the Infoplus site and enter the stock name "Infoplus" in the blank text box for Custom Stock for that specific printer. 


Note, if you are using mac OS, you may need to adjust the default paper size setting within the Printer & Scanners screen. The Infoplus stock type should be available within the drop-down. 


Lastly, you can set your Printer to "Size to Fit" if this is an option within your Printing Preferences. This is not always an option on all printers but another path to eliminate white space when printing labels. 

Print Quality Issues

Sometimes users have questions about or issues with the quality of print from their Zebra printers when trying to use them with Infoplus.  If this is the case, we recommend following the advice provided in the following guide:

Troubleshooting Printing issues

Because of the vast number of Printers and Print options as well as Scales and weight-tracking hardware, Infoplus does not provide hardware support for your specific equipment. Please connect to a local IT group for onsite assistance with your hardware.

  1. Restart your computer and your printer hardware.
  2. Check the DPI settings on the physical printer and within the software Print Driver. DPI should be 600+
  3. Confirm that your Firmware for the printer hardware is up to date and that the Printer Driver is the latest version.
  4. Make sure to restart the computer every 12 hours to clear the printer cache and memory.
  5. Do a print test with a PDF version of the print label. Download the label and print from PDF. This is an extra step but one or two orders are all that is necessary to test the quality of the print. Print the label and check the scanning.
  6. Check that the print labels you are using are not spreading ink into the white "QuiteSpaces" between the black lines. You may need to use a higher-quality label.
  7. Check the darkness of the label and the contrast level in the Printer Driver software. Make sure that the label is as dark as possible.
  8. Contact the Printer manufacturer for support on the proper cleaning and maintenance of the printer and assistance with settings for any of the above suggestions.

For additional help with possible print issues with barcodes, please see the below URL.