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Void a Parcel Label

Select an order, void its parcel label, and confirm the refund when needed.

Is This What I'm Looking For

Use this article when you need to cancel a parcel label because the shipping address is wrong, you're testing a parcel account, or a label was created by mistake. Voiding stops most carriers from charging you and clears the label from the order before it ships. This article does not cover voiding an order itself, or canceling a shipment that the carrier has already picked up.

 

Before You Begin

  • Permission level: Requires access to the Orders table.
  • Prerequisite: The order must have a parcel label that hasn't been scanned by the carrier yet.
  • Materials on hand: The order number.

 

Steps

  1. Go the Orders Table
  2. Select every Order line you want to void the label for
  3. Click Actions → Void Order Parcel Labels

 

What You Should See

Once the void completes, the order's status changes back to Processed. Go to the Orders table to confirm the status update.

 

Troubleshooting

If an order has multiple shipping labels and you only meant to void one:

Why this happens: Voiding removes every label on that order at once, not just one.

How to fix it:

  • Contact InfoPlus Support

If a FedEx or UPS label won't void:

Why this happens: If the carrier has already scanned and picked up the package, the void is blocked because the shipment can no longer be canceled.

How to fix it:

  • Confirm the package hasn't been picked up yet.
  • Contact InfoPlus Support

If you're not sure whether a refund went through:

Why this happens: Refund confirmation doesn't always show inside InfoPlus.

How to fix it:

  • Log in to your shipping provider's site (eHub or EasyPost) and check the label's status there.

 

Charges and Voiding

USPS labels are charged at the time they're created. If one is created by mistake, void it using the steps above and then confirm the refund with your provider.

UPS, FedEx, and DHL labels are charged when the carrier scans the package. Voiding an accidental label for these carriers costs you nothing beyond the label paper.

 

Next Steps