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      Shopping Cart Troubleshooting

      See real client examples and troubleshooting steps for issues you may encounter with shopping cart connections.

      Shopping cart connections are an important facet for your operations to run smoothly in Infoplus. If you encounter an error or problem with your shopping cart, it might be a problem with the shopping cart provider (in which case you will need to connect with them), but there are certain scenarios where a connectivity issue occurs on the Infoplus side. 

      This article will lay out some common issues related to shopping carts and step-by-step instructions for how to troubleshoot and solve the issue. 

      How to Use This Guide

      Below, you will find multiple different scenarios that could potentially cause issues for shopping carts. You can use the table of contents below to quickly navigate to the exact question you are interested in. Each issue has multiple troubleshooting steps to help you independently get to the bottom of the issue you are experiencing and solve it so you can move forward with your operations. 

      Table of Contents: 

      1. My inventory is not syncing with Shopify
      2. My inventory is not syncing with WooCommerce
      3. My order status/tracking information is not syncing with Shopify
      4. My orders are not flowing from Shopify to Infoplus

      My inventory is not syncing with Shopify

      1. Ensure that the items within Shopify are set to have Infoplus under “Inventory Managed By” within the items’ Shopify records Shipping section
      2. Ensure that each item’s SKU is exactly the same on Infoplus as it is on Shopify (including case), and that each SKU is unique within Shopify
      3. Ensure that all items within Shopify have the same location ID and that this value is the same as the “Override Location ID” value within the Shopping Cart Connection’s record in Infoplus. To check your item’s Location ID in Shopify, navigate to Products > Inventory. You can view your locations using the dropdown near the top right of the page, underneath “View products.” The location ID will be the numbers at the very end of the URL of the page after location_id, such as “https://your-site.myshopify.com/admin/products/inventory?location_id=1000000”. Ensure all of the items that you want to be synced with Infoplus are within the same location, copy this location ID, and paste it into the “Override Location ID” field within the Shopping Cart Connection record in Infoplus.
      4. Navigate to the Item’s record in Infoplus and select Actions > Push Shopping Cart Inventory Levels to perform a manual inventory level push; you can also do this in bulk by selecting all items you would like to manually sync inventory levels by selecting the check box to the far left.

      My inventory is not syncing with WooCommerce

      1. Ensure that the items within WooCommerce have the exact same SKU as the corresponding item in Infoplus - including case
      2. Ensure that the items within WooCommerce are set to be managed by Infoplus by checking This product is fulfilled by Infoplus under the item’s Product data > Shipping section next to Infoplus Fulfillment
      3. Navigate to the Item’s record in Infoplus and select Actions > Push Shopping Cart Inventory Levels to perform a manual inventory level push; you can also do this in bulk by selecting all items you would like to manually sync inventory levels of

      My order status/tracking information is not syncing with Shopify

      1. Ensure that all items within Shopify have the same location ID, and that this value is the same as the “Override Location ID” value within the Shopping Cart Connection’s record in Infoplus. To check your item’s Location ID in Shopify, navigate to Products > Inventory. You can view your locations using the dropdown near the top right of the page, underneath “View products.” The location ID will be the numbers at the very end of the URL of the page after location_id, such as “https://your-site.myshopify.com/admin/products/inventory?location_id=1000000”. Ensure all of the items that you want to be synced with Infoplus are within the same location, and copy this location ID, and paste it into the “Override Location ID” field within the Shopping Cart Connection record in Infoplus.
      2. Navigate to the Order’s record in Infoplus and select Actions > Push Shopping Cart Order Updates to attempt a manual push of order updates

      My orders are not flowing from Shopify to Infoplus

      1. Ensure that all items within Shopify have the same location ID, and that this value is the same as the “Override Location ID” value within the Shopping Cart Connection’s record in Infoplus. To check your item’s Location ID in Shopify, navigate to Products > Inventory. You can view your locations using the dropdown near the top right of the page, underneath “View products.” The location ID will be the numbers at the very end of the URL of the page after location_id, such as “https://your-site.myshopify.com/admin/products/inventory?location_id=1000000”. Ensure all of the items that you want to be synced with Infoplus are within the same location, and copy this location ID, and paste it into the “Override Location ID” field within the Shopping Cart Connection record in Infoplus.
      2. Check your Alert table for any Alerts related to orders for this Shopping Cart Connection. If there is an Alert with an error stating that this order could not be fetched, within the Alert message, run the "Re-post Business Transactions" process from the 'Actions' menu.