- Solutions Overview
- Inventory Management
- Shipping & Orders
- Add-On Modules
- Customer Success
The highlights in week's update to Infoplus are more functionality and fixes in 3PL Billing and a new style of Troubleshooting articles in the Knowledge Base.
3PL Billing users can now specify a minimum charge to apply to lines on invoice templates. For example, if a client doesn't accumulate enough activity in a billing period to reach an agreed upon minimum charge for an invoice line, then an additional charge will be added to that line's backup & detail, to make up the shortage.
The Infoplus Knowledge Base has a new type of article, focused on helping users troubleshoot issues that they may run into when using Infoplus.
For example, when shipping orders, sometimes the error messages that come back from the carriers aren't the most helpful - only stating that a service isn't available, or that some data is wrong or missing. The new Troubleshooting Shipping in Infoplus article has a number of symptoms and solutions, along with links to resources from UPS & FedEx, that can be helpful in understanding why a specific service may or may not be available for a shipment.
Similarly, if users run into issues with Smart Document templates, it can sometimes feel like there's no way to find a solution. That's what the new Troubleshooting Smart Document Issues article exists for: To give users debugging tools and tips, to help users get past errors.
Infoplus administrative users who need to create and configure new Lines of Business in Infoplus can use the new Setting Up a New Line of Business article as a checklist to help them remember many of the most likely steps to go through in getting a new LOB online and successful.
Two new articles have also been added to help Infoplus script users:
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