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After much anticipation and hard work, we're thrilled to unveil . . .
Returns!
This is our brand-new feature designed to make handling customer returns a breeze.
Read further to learn about how you can take advantage of this exciting and intuitive feature!
The Headlines:
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Returns
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Improved Item Serial Handling
Enhancements to Workforce Efficiency!
Returns
Returns is designed with workforce efficiency in mind, following a clear and logical flow. Starting with a Return Order directly linked to the original sale, your team can quickly determine the next best action: either reshipping the items for a swift resolution or initiating a straightforward return-to-stock process.
This intuitive three-step approach – Create, Decide, Act – simplifies training, minimizes errors, and ensures your warehouse staff can handle returns quickly and effectively, freeing up valuable time for other critical tasks.
Understanding this efficient workflow is key to strategically assigning user permissions and optimizing your team's productivity.
Excited to see the new Returns feature in action?
We've curated a dedicated playlist of videos to walk you through its intuitive workflows, step by step.
For those seeking a deeper dive, our comprehensive Knowledge Base is packed with articles providing in-depth explanations and best practices.
This is just the beginning - we have a lot more planned for Returns and will continue to add to this critical feature going forward. Keep an eye out!
Continuous Improvement!
Improved Item Serial Handling
As part of our ongoing commitment to continuous improvement, this release brings significant enhancements to how InfoPlus handles item serials, providing you with more robust and accurate tracking across your operations. We've got three components to this update to share.
First, we've refined the way serial numbers are associated with items, ensuring explicit and consistent linkage regardless of whether an item is sold individually, included within a kit, or even present in both forms on the same order.
Secondly, managing orders with multiple instances of the same SKU is now more precise, correctly associating each unique serial number with its corresponding individual item.
Lastly, to provide an even clearer and more accessible view, the item serial number will now populate directly within its dedicated item serial table, in addition to the order record, offering enhanced visibility and management capabilities for your serialized inventory.
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Missed our last release? Check it out here!
Exciting things are happening in the InfoPlus warehouse management ecosystem. Here is a sneak peek of some of our favorites that will be rolling out soon!
More additions to Returns, including:
- API Endpoints
- Visibility on which Orders have been returned, either partially or fully, via Order records on the Order table
- Ability to change an address during the Reship flow instead of waiting for a new Order to be created and having to edit it
- Ability to change the carrier on a Reship Order
- Returns tab (will live on the Order itself, but will link to any Return Orders associated)
and more!