The Support Team
Once onboarding has made raving fans of Infoplus, our support team takes over and their focus - 'Keep customers raving fans of Infoplus'. They are empowered to do what it takes to get results (core values again) and that's exactly what they do. Matt Aussieker leads this team and explains it perfectly "First and foremost we solve the immediate need. But second to that and equally as important is ensuring it's solved forever". That's why the Infoplus support team digs in to understand what's ultimately trying to be accomplished. They're the largest contributor to product enhancements and new features based on this approach to understanding what are customers are doing on a daily basis and how they can enhance that experience or said differently, keep them raving fans of Infoplus.
The Accounts Team
‘Customer Success is our Success’. The accounts team at Infoplus knows that our success is greater when our clients are successful. With that singular focus, our account management teams engage in a meaningful, sometimes hard, yet always beneficial approach to leading our clients to success. Sometimes problem solvers, often times a sounding board, but always a partner focused on your success as much as you are. "It’s the magic sauce" as Katie Miller (Director of Operations) puts it and coming from Memphis she knows a little about what makes a good sauce.
The Sales & Marketing Team
Our goal for sales and marketing is no different than any other, facilitate growth. It's the motivation behind it that sets this team apart. Motivated by a passion for helping people and businesses succeed this team takes a very unique approach to sales. As Aaron Litzinger (Dir. Bus. Dev) explains "Our team is just as happy to suggest a different solution as we are to sell Infoplus. We want to truly understand each unique challenge a customer faces and help them create a great solution. More times than not, Infoplus is that solution, we wouldn't be here if it wasn't." We readily admit this approach to sales may not seem like a recipe for success, but couple that with onboarding and support making customers raving fans of Infoplus and we beg to differ.
