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Overview of Your Test and Live Sites

A test site is a sandbox for trying new ideas, reports, parcel accounts, and integration. A live site is where your business actually runs and connects with external systems.

When you sign up for Infoplus, you'll get access to two sites:

  • Your Test Site - a safe place to learn and experiment during onboarding. 
  • Your Live Site - where you’ll set up your actual instance of Infoplus.

Your Test and Live Sites are completely independent. They have separate logins, separate data, and changes made in one site will not appear in the other.

Pro Tip: To confirm which site you're in at any time, check the site name displayed near the logo at the top of the screen.

Test Site Facts:

Your Test Site is a place to play, learn, and try things out before doing them for real.

  • It comes pre-populated with example data, including an example warehouse setup so you can start exploring right away.
  • It cannot be reset or emptied to start over.
  • Data loaded on your Test Site cannot be moved to your Live Site later later. If you load real data in your Test Site to experiment with, you will need to load it again into your life Live Site when you're ready.  
How long you'll have access: Your Test Site is included during onboarding and for 90 days after. After that, access ends automatically unless you choose to extend it. To keep your Test Site beyond the included period, a paid extension is available upon request.

See Learn Infoplus Using Your Test Site to get started.

Live Site Facts:

Your Live Site is purposefully empty. It's a clean slate where you'll set up Infoplus to run your business.

  • This is where we'll help you configure your integrations, including parcel carriers, shopping carts, and printers/scanners.
  • Some setup choices in your Live Site cannot be reversed once made. Your onboarding contact will point these out as you go.
  • Your Live Site cannot be reset or emptied to start over.
  • Changes here affect real orders, inventory, and customers, so it's not a place to experiment. 

See Get Started Using Your Live Site.

Get Started

When you log into your Test or Live Sites for the first time, you will see a Get Started link at the top of the site near the logo. This opens a guided checklist of setup steps to help you get familiar with Infoplus. 

Clicking a step takes you to the relevant app in Infoplus. Clicking the green question mark next to the app name will open a related Knowledge Base article.

You can remove the Get Started module when you're done with it, and turn it back on anytime from your User Profile page using the toggle switch.

The steps shown in your Test Site and Live Site are different. Your Test Site is for learning and experimenting, while your Live Site is for setting up and loading your real data for daily work.

How to Get Help

Infoplus offers many ways to get help, from in-application learning to the Support Site. See all the Ways to Get Help.