Set Up International Shipping

There are several things to consider when shipping Orders internationally. Additional information is required by the carriers for international destinations and should be as accurate as possible. 

InfoPlus sends your item and order data to your carrier. We can’t tell you which codes, values, or Incoterms are right for your products. Your carrier rep or a customs broker can help with that. See the International Chamber of Commerce for more information.

1. Product: 
   1. Value - Every line item on an international order needs a price above $0. This price prints on the commercial invoice, and the recipient can see it. Include a value for each item, even if it has a 100% discount. If you get a missing or zero price error, see Troubleshooting Shipping in InfoPlus.
   2. Description - Product description for the product will come from the Item's Item Description field.
   3. Commodity Codes - Every item you ship needs a commodity code. If you ship kits built with a Job, give each component item its own commodity code. Keep one on the kit SKU too, in case the kit ships as one line. See Create Commodity Codes
   4. Country of Origin - InfoPlus pulls this from the item receipt the product was allocated from. To add or fix it, edit the item receipt. For kits built with a Job, see About Jobs.
   5. Weight - InfoPlus uses the weight on the item receipt the product was allocated from. For kits built with a Job, see About Jobs.
   6. EU Product Identifiers - Starting November 1, 2026, shipments to consumers in the EU require product identifiers for each item. InfoPlus uses these item fields: 
      1. SKU - your own product code
      2. Vendor SKU - the manufacturer's code for the product. Fill this in for every item you ship to the EU.
      3. UPC - a standard number such as a GTIN, EAN, or UPC. Fill this in if your item has one. For kits, fill these in on each component item.

1. Cartonization data:  For multiple carton orders, it is required that these be either:
   1. Cartonized - This can be done at the time of fulfillment.
   2. Pack Station - Orders can be packed at the pack station.
2. Customs Info: InfoPlus uses the defaults below for your international orders. To change one, set an Order Property Override. Choose an LOB or Order Source to limit the change to those orders. Leave both blank to change it for your whole account. See Overview of Functions Available for the Order Property Table.
   1. Incoterm - Sets who pays duties and taxes. InfoPlus uses DDP (Delivered Duty Paid) by default. You can’t set an Incoterm on a single order or item. DDP isn’t available for EasyPost PC Postage accounts. If you have questions about which Incoterm to use, contact your carrier rep. 
   2. Business or Consumer Designators - These overrides tell EU customs whether the sender and receiver are a business or a person. Customs uses this to decide how to clear your shipment and which duties apply. If you have questions about which values to use, contact your carrier rep.
      1. Shipper Designator - Tells customs who is sending the package. The default is Business. Keep Business when your company sells and ships the goods. Change it to Consumer only when the sender is a person, not a business.
      2. Consignee Designator - Tells customs who is receiving the package. The default is Consumer. Keep Consumer when you ship to shoppers. Change it to Business when you ship to another company, such as a store or distributor.
   3. Non delivery instruction - defaults to Return (to the shipper) when undeliverable.
   4. Customs signer - The name of the person who confirms your customs info is accurate. This name goes with your electronic customs certification. InfoPlus uses Shipping Supervisor by default. Change it to the name of the person at your company who is responsible for your customs info.
   5. When shipping over $2500, an AES number must be provided.
   6. Electronic customs certification - Confirms that your customs info is accurate, so no one has to sign a paper customs form. InfoPlus sets this to True by default.