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October 7, 2022

Infoplus Product Update - October 7, 2022

The Headlines:

Return shipments just got a whole lot easier. Introducing the all-new Return Shipment Table in Infoplus! A one-stop shop for all the information you need for returns. 

This week’s release also includes a few bug fixes and some updates around Rate Limiting and the Infoplus/eHub integration. Don’t forget that API V3 is now available for all Infoplus users! Continue reading to learn more about these updates and how they impact Infoplus users. 

  • Returns Shipments Table is LIVE!
  • API Rate Limiting Update
  • eHub: Now Available → Get a Free Cost-Savings Analysis
  • Bug Fix: Audit Table Unable to Filter for Details
  • Bug Fix: Load Stays Attached to Order After Order is Unfulfilled

Returns Shipments Table is LIVE

We are stoked to introduce the all-new Returns Shipment table in Infoplus. This table mirrors the same data that is available on the Shipments table, except for any return labels that are generated.

You can keep track of all your return shipments, run reports and analyses on the data in this table, and see all your data (including tracking) in one place. 

For more information on how this table works and how to utilize it, please reference this Knowledge Base article.


API Rate Limiting for System Stability

To deliver the best possible experience for all Infoplus users, we recently implemented Rate Limiting into all live sites. Rate Limiting protects against slow performance, allows for scalability, and improves system stability. To ensure the safety of our API consumers and the API itself, we have determined the Rate Limit needs to be updated from 20 calls per user per second to 3 calls per person per second. 

We understand it may take time for you to develop around these parameters. Therefore, we will be moving first to 20 calls per user per second and then down to 10 calls per second by November 1st. After the holidays, we will slowly decrease the calls to our ideal goal of 3 calls per user per second. 

This new rate limit of 20 calls per user per second is currently active in all live client sites. If you exceed the new limit, you will receive a 429 error. 

If you need help with optimizing your API calls in light of the Rate Limits, the Infoplus Professional Services team is available for hourly consulting and development. To request a consult with Pro Services, please submit a new ticket.


eHub/Infoplus Integration is Live - Get a Free Cost-Saving Analysis Now

Infoplus is proud to introduce a new partnership with shipping service eHub

The Infoplus/eHub integration will connect users to the eHub services, which can offer enormous savings on shipping costs. eHub is available to any Infoplus users. To get started with a free Cost-Saving Analysis from eHub, contact Bailey Clark

Here are some of the benefits of working with eHub: 

  • Discounted shipping rates
  • 24/7 US-based carrier support (claims filing, pick ups, etc.)
  • Faster label generation
  • Opportunity to support eVS
  • A larger pool of shipping carriers and service levels
  • Parcel Optimization Reports
  • Shopping Cart and marketplace integrations

If you are interested in learning more about eHub and would like to explore adding the integration to your Infoplus site, please contact Bailey Clark.


Bug Fix: Audit Table Unable to Filter for Details

Due to a bug discovered in the application, users were unable to filter the Audit Table by audit detail description in Infoplus. This bug caused an error when a query was run on the Audit Table requesting this data, which also caused automated reports to fail to send. 

This bug has been fixed and reports run on the Audit Table related to audit detail description will continue to run and send as expected.


Bug Fix: Load Stays Attached to Order After Order is Unfulfilled

If an Infoplus user unfulfilled an order, this bug caused the load to stay attached to that order which caused the load to get marked as pending shipping, typing up the associated inventory.

Now users can expect Loads to automatically un-attach to orders if they are unfulfilled so that inventory is properly allocated and the orders do not get in a bad state.


New and Updated Knowledge Base Articles

We are always updating, editing, and adding new Knowledge Base articles to better address common questions and scenarios our clients bring to us. Check out these recently new or updated articles for insight into best practices within Infoplus:


Don't Forget to Sign Up for Direct Connect Chat Support

Sign up for our new chat support feature, Direct Connect. Get a response in 10 minutes or less from one of our trained support agents. Prepare for the holiday season and get set up with chat today. $295/month for 2 users. We are also extending chat support hours during November and December for added coverage during the busy season. 

Click here to inquire about setting up Direct Connect Support. 

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