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    September 17, 2021

    Infoplus Product Update - September 17th, 2021

    The Headlines: Stabilization Update for Label Generation and Order Creation, Added a New Carrier, and Other Bug Fixes

    Infoplus released some updates, enhancements, and bug fixes last night. Below is a list of all the items that went out with this Product Update. Continue reading for a detailed description of some of the more impactful updates below. 

    • Stabilized label generation and order creation for enhanced performance and speed
    • Added LSO Carrier
    • Residential vs. Commercial Shipping with FedEx
    • eBay Integration Bug Fix

    Stabilized Label Generation and Order Creation

    We spent some time cleaning up the Infoplus databases and database connections to ensure label generation and order creation work as expected for Infoplus users. This update will decrease the outlier cases where label generation or order creation could take up to or more than 5 minutes. 

    Added LSO Carrier

    Although Infoplus has many pre-set carrier connections, some users request additional carriers for their site. Recently, Infoplus set up LSO (Lone Star Overnight) as a compatible carrier in Infoplus through EasyPost. 

    LSO has some unique features that require users to leverage a manifest script to connect with Infoplus. If you are interested in having LSO or any other non-standard carriers added to your site, please contact Infoplus Support to start the process. 

    Read this Knowledge Base article for more information about LSO and the specific features that require customization when used with Infoplus. 

    Commercial vs. Residential

    Some Infoplus users have noticed that when shipping with FedEx their orders default to Commercial even if they are residential. Sometimes this can cause unexpected costs for shipping because residential is typically more expensive than commercial. Infoplus defaults any error-ed responses from a carrier to Commercial, which is the root of this user experience. 

    Users can navigate to the Order Property Table to stop Infoplus from defaulting error-ed orders to Commercial. Read more on this issue and how to make it work better for you, here. 

    eBay Integration Bug Fix

    Some clients noticed the eBay integration with Infoplus was causing errors. We discovered the field for the API Token was not long enough to accommodate the Token accurately. We have fixed this issue and any eBay integration errors caused by this should be fixed now.  

    New and Updated Knowledge Base Articles

    We are always updated, editing, and adding new Knowledge Base articles to better address common questions and scenarios our clients bring to us. Check out these recently new or updated articles for insight into best practices within Infoplus:

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