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      Amazon Ground Shipping in InfoPlus

      Required Fields and Getting Started with Amazon Ground Shipping in InfoPlus

       

      ⚠️ Important: Currently, tracking for Amazon Ground shipments is only available via the Amazon Ground tracking site.

      Getting Started

      You will need to reach out to eHub to initiate the process for applying for an Amazon Shipping Ground Service account.

      Required Fields for Amazon Shipping

      To set up your Amazon Ground Shipping parcel account in InfoPlus, first obtain your account details from eHub. While the setup process is generally the same as with other InfoPlus carrier/parcel accounts, Amazon Ground Shipping requires specific, normally optional, order fields to be filled out for rate shopping and label generation. These required fields are detailed below.

      For a quick reference, consult the 'Amazon Shipping Checklist' at the end of this article.

      Order Ship To Address - Amazon Required Fields

      1. Attention - the "Attention" field must contain the recipient's name.
        1. If not normally populated on your orders, this field can be manually edited on orders or programmatically populated via scripts or the InfoPlus API (using the shipToAttention field).
      2. Email Address - while normally optional in InfoPlus, ship to email addresses are required  and enforced by Amazon.
      3. Phone Number - dashes permitted, no other special characters are allowed.

      Order Return Address - Amazon Required Fields

      1. Email Address - while normally optional in InfoPlus, return address emails are required and enforced by Amazon. Because return address information is sourced from Warehouse records, which do not contain email addresses, you will need to use either an Override Return Address or a Manifest Script to populate this field.
        1. If using an Override Return Address, you must create an override return address for each LOB and Order Source combination that will be using Amazon Ground Shipping Services.
        2. If using a Manifest Script, keep in mind that rate shopping is NOT compatible with Manifest Scripts.
      2. Phone Number - dashes permitted, no other special characters. This value should populate from the associated Warehouse record or Override Return Address (if one exists for the order's specific LOB and Order Source).

      WARNING: Failure to populate these fields will result in shipping errors when using Amazon Ground Shipping Services to generate parcel labels or rate shop.

       

      ✅ Amazon Shipping Checklist

      • Contact eHub to initiate the process of applying for an Amazon Shipping Ground Services Account.
      • After receiving your parcel account credentials from eHub, set up your Amazon parcel account in InfoPlus.
      • For each LOB using Amazon Shipping, create an entry in the Override Return Address Table. This entry MUST include an email address. Or you can use a Manifest Script to populate the email address. Note: Manifest Scripts are not compatible with rate shopping.
      • Orders must contain:
        • The attention field must be populated
        • Ship to address must contain an email address
        • Ship to address must contain a phone number

       

      Tip: If you believe an Override Return Address is NOT applying an override phone number or email address as expected, please double check that the correct LOB and Order Source are selected on the Override Return Address record.