InfoPlus Product Update - September 25, 2026

This Week’s Release Brings: improvements across international shipping, fulfillment operations, 3PL billing, and scripting.

What's New in InfoPlus

Warehouse & Fulfillment Operations

Clearer messages from cartonization

If cartonization is briefly unavailable, or an item is missing the dimensions it needs, you'll now see a clear message explaining what happened and what to check so your team knows right away whether to wait a moment or update the item.

3PL Billing

Track invoice worksheet status from the table 

The Status field on Invoice Worksheets can now be updated and used in smart filters, so you can see at a glance which worksheets have been finalized or invoiced.

Shipping & International Labels

Built kits declare each component on international customs forms 

When you ship a pre-built kit internationally, the customs declaration now lists each component item with its own HS/commodity code, quantity, value, and country of origin, rather than a single line for the kit. With EU customs requirements tightening this year, this gives customs the item-level detail it's increasingly asking for. This information ultimately comes from your component item records, so it's worth making sure those are complete — see this week's Pro Tip below. 

eHub Commercial Invoices reflect per-unit item values

Commercial invoices for eHub shipments now carry the per-unit item value on order lines with more than one unit, so your declared values match what's actually in the box.

Scripting & Customization

More reliable scripts with custom fields

Scripts that use custom fields now run consistently, without the occasional "Unknown field" error that could interrupt them even when the field existed.

Search & Filtering

Text Search is now Quick Search

The text search box on tables is now called Quick Search, and how it works depends on the table.

• On the Order, ASN, and Customer tables, Quick Search looks at records modified in the last 6 months. Your older records are all still there. To find them, use smart filter criteria. A tooltip on these tables will remind you.
  
  
• On the Work, Shipment, Return Shipment, Inventory Adjustment, Quick Adjustment, and Cycle Count tables Quick Search is no longer available. Smart Filter criteria is the way to search these tables going forward.

On The Horizon!

Shopify Version 2 and TikTok Shop

Both integrations remain in user acceptance testing — the last stage before release. We'll follow up with a full rollout plan and timing as we near the end of testing.

Changes for EU Import Rules

We're continuing to work closely with our carrier partners and monitor the new EU import rules as they take shape. There are a few steps you can take now to prepare.

The product identifiers (PIDs) many of you have asked about are voluntary today but become mandatory on November 1. For shipments to EU consumers, three identifiers will be required for each item:

If any of these fields are not yet populated for the items you ship to the EU, we recommend starting that work now so you are ready ahead of the November 1 deadline.

Beyond the product identifiers, carriers are also recommending the DDP (Delivered Duty Paid) Incoterm for EU shipments. One note to be aware of: DDP is not available for shipments sent through EasyPost PC Postage accounts. Your carrier rep can walk you through what this means for your setup and the options available to you.

For deeper background on the requirements, both UPS and FedEx have published helpful guidance:

• UPS: Adapting to EU De Minimis Changes
• FedEx: EU Product Identifier Guide

For additional guidance we suggest reaching out to your carrier reps. InfoPlus is committed to passing the required data from our system to your carrier but cannot provide international shipping advice.

Your Success, Our Priority

Our Commitment to You

Behind every release is a simple commitment: to listen, to keep improving, and to make sure InfoPlus works the way your business needs it to. Whether it's a major new capability or a small refinement, we're focused on delivering real value to you with every update, and on being here whenever you need us.

Pro Tips from the InfoPlus Team 💡

We're sharing quick tips to help you get the most out of InfoPlus — straight from the team that knows it best.

Pro Tip 💡:  Shipping built kits internationally? Check your component items first.

With customs declarations now listing each component of a built kit, the information on those component item records is what customs will actually see. A kit whose Top SKU is fully set up but whose components aren't can ultimately still run into trouble at the border. A quick review now can save a held shipment later:

• Assign a commodity code to each component — Commodity codes are set up in the Commodity Code table, then assigned on each item's Details tab.
  
  
• Leave out the decimal points — InfoPlus requires commodity codes without periods, so 6113.00.90.00 is entered as 6113009000.
  
  
• Confirm country of origin — each component's country of origin carries onto the declaration too, so it's worth checking alongside the commodity code.

See Create Commodity Codes for step-by-step setup. As always, we're committed to passing your data through to your carrier, though we aren't able to advise on which codes apply to your products — your carrier or a customs broker is the right source for that.

Have Questions or Need Support?

When an immediate need can't wait, our Pro Services team can work with you directly to bring your vision to life on your timeline. And for everything in between — questions about these updates, troubleshooting, or exploring what's possible — our support team is here to help you get the most out of every release. Through our Evergreen Enablement Program, we're committed to making sure you always have access to the training, resources, and guidance you need as your business grows and evolves.

However you need us, we're with you every step of the way.

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