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    January 6, 2023

    Infoplus Product Update - January 6, 2023

    The Headlines:

    After a couple of months focused on backend cleanup, research, and preparation for development in 2023, we have released our first product update of 2023. This update’s main highlight is the new feature to perform Cycle Counts on Locations that have SKUs with PITs. We also cover some ongoing updates and take a quick look at the goals for the product in Q1 of 2023. 

    • Cycle Counts for a Location with SKUs with Product ID Tags (PITs)
    • Returns Shipment Table Now Available
    • eHub Integration for Infoplus Users
    • Upcoming Q1 Product Goals

    Cycle Counts for a Location with Items with Product ID Tags (PITs)

    This long-awaited feature is finally here. Infoplus users can now perform Cycle Counts to check inventory status for locations with items that have Product ID Tags (PITs). 

    Previously, Cycle Counts could not be performed on locations that had SKUs with PITs. With this release, when performing Cycle Counts on a Location that contains SKUs with PITs, a Cycle Count work ticket will be created for each PIT in that Location. Cycle Counts performed with PITs included will have the same functionality as running a Cycle Count for locations without PITs.  

    For more information about cycle counts, please reference this Knowledge Base Article
    For more information about PITs, please reference this Knowledge Base Article

    Reminder: Returns Shipments Table is LIVE

    Returns Shipment table in Infoplus and is available for use! This table mirrors the same data available on the Shipments table, except for any return labels generated.

    You can keep track of all your return shipments, run reports and analyses on the data in this table, and see all your data (including tracking) in one place.

    For more information on how this table works and how to utilize it, please reference this Knowledge Base article.

    API Rate Limiting for System Stability

    We recently implemented Rate Limiting into all live sites to deliver the best possible experience for all Infoplus users. Rate Limiting protects against slow performance, allows for scalability, and improves system stability. 

    The current API rate limit is 10 calls per user per second. Please make note that the Infoplus rate limit will decrease to 3 calls per user per second before the end of Q1. We will continue communicating a timeline for the change with more detail. 

    If you exceed the current 10 calls per user per second limit, you will receive a 429 error. 

    If you need help optimizing your API calls in light of the Rate Limits, the Infoplus Professional Services team is available for hourly consulting and development. To request a consult with Pro Services, please submit a new ticket

    eHub/Infoplus Integration is Live - Get a Free Cost-Saving Analysis Now

    Infoplus is proud to introduce a new partnership with shipping service eHub.

    The Infoplus/eHub integration connects users to the eHub services, which can offer enormous savings on shipping costs. Access to eHub is now available to all Infoplus users. Please contact Bailey Clark to set up shipping with eHub or get a free cost-savings analysis.

    Here are some of the benefits of working with eHub:

    • Discounted shipping rates
    • 24/7 US-based carrier support (claims filing, pick-ups, etc.)
    • Faster label generation
    • Opportunity to support eVS
    • A larger pool of shipping carriers and service levels
    • Parcel Optimization Reports
    • Shopping Cart and marketplace integrations

    If you are interested in learning more about eHub and would like to explore adding the integration to your Infoplus site, please contact Bailey Clark

    Infoplus Product Development Plan for Q1

    There are some exciting product development plans for Q1. Here are some of the highlights:

    • New Order Processing Architecture
    • Returns - Create Multiple Return Labels Simultaneously
    • eHub - Ability to Rate Shop and Support for USPS International
    • Distributed Session and Cache Improvements
    • Stability Improvements

    For more information on the product advancements from 2022 and the plans for the entire 2023 year, please visit the End of Year Product Recap email that was sent last week. 

    New and Updated Knowledge Base Articles

    We are always updating, editing, and adding new Knowledge Base articles to better address common questions and scenarios our clients bring to us. Check out these recently new or updated articles for insight into best practices within Infoplus:

    Don’t Forget to Sign Up for Direct Connect Chat Support

    Sign up for our new chat support feature, Direct Connect. Get a response in 10 minutes or less from one of our trained support agents. Prepare for the holiday season and get set up with chat today. $295/month for 2 users. We are also extending chat support hours during November and December for added coverage during the busy season. 

    Click here to inquire about setting up Direct Connect Support. 

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