Best Practices

Recouping Costs with an Efficient Returns Process

If there is one key idea that retailers need to keep in mind in the days after a holiday, it is that returns are a huge part of customer satisfaction. But consumer-friendly return policies can be a nightmare for your logistics operations.

What Metrics are You Using to Measure Customer Service?

Good customer service is always a part of a brand’s promise to its consumers, whether assumed implicit or stated explicitly in a Service Level Agreement (SLA).

The Where, Why, and How of Integrating Order Channels with a WMS

There are many benefits to integrating your organization’s warehouse data with other systems, and shopping cart software tends to top the list of things that merchants want integrated. While integration across many different order channels is possible, it’s hard to know where to start.

What B2B Can Learn from B2C eCommerce Trends (IBM Edition)

Last year, IBM released a white paper about the growing convergence between B2C sales channels and B2B sales channels. The trends they predicted hold even more true today, as do their recommendations revolving around technology, integration, and customer experience.

5 Metrics for Success in Fulfillment

“Metrics are an important part of every successful business.” We couldn’t agree more with this claim. Metrics help take the emotion and subjectivity out of running a business, and can often reveal things that are hard to see from one individual’s point of view, especially when it comes to fulfillment.

Two Years Later, How Are Companies Coping with DIM Weight Changes?

It has been just over two years since FedEx and UPS adopted new rules for dimensional (DIM) weight pricing. The rule change made more items subject to DIM weight pricing (as opposed to actual weight).

6 Stunning Shipments That Make the Holiday Rush Seem Tame

Among other things, ’tis the season for shipping. According to the United States Postal Service, the odds are pretty good that each American will receive some sort of bundle of holiday joy this year.

Under the Weather: How to Manage Against Regional Delays

It happens: Your team has worked hard to get holiday shipments out the door and help fulfill your brand promise, only to have the shipments held up because of a snowstorm or other weather-related problem. It’s no one’s fault, but you might still be asking: What can we do?

Brace Yourself: Black Friday Will Bring on The Digital Sales

Black Friday is always a huge event for retailers. But the way shoppers approach it is slowly changing, according to research done by Market Track and Qualtrics in August this year and reported by eMarketer.

What’s Slotting, and Why Is It Important?

Inventory management and fulfillment tend to get a lot of attention in logistics circles, while receiving and put-away—sometimes known as “warehouse slotting”—are much less discussed (although we make receiving a prime focus of our “3 stages” white paper, available free for download).

Infoplus Announces Partnership with SPS Commerce for Electronic Data Interchange (EDI)

Infoplus Commerce, a cloud-based software solution for handling inventory,...Read more

Observations from Inside Magento's Imagine 2016 Conference

The team here at Infoplus just got back from Imagine 2016, the annual...Read more

Product Update: Smart Documents, Commercial Invoices, and 3PL Billing Milestone

Smart Documents Another new Building Block has been added to Infoplus in...Read more

Product Update: Print Labels per Carton, Shopping Carts Inventory Levels for Selected Warehouses, and Faster Background Jobs

Shipping Station: Print Labels per Carton A new option has been added to...Read more

Technology Could Be the Key to Surviving the Holiday Rush

As we are in the midst of the holiday season, it should be apparent that...Read more

Barcode Readers: Time to Revisit the Decision

It was not so long ago that barcode reader systems were a significant...Read more