If there is one key idea that retailers need to keep in mind in the days after a holiday, it is that returns are a huge part of customer satisfaction. But consumer-friendly return policies can be a nightmare for your logistics operations.
There are many benefits to integrating your organization’s warehouse data with other systems, and shopping cart software tends to top the list of things that merchants want integrated. While integration across many different order channels is possible, it’s hard to know where to start.
“Metrics are an important part of every successful business.” We couldn’t agree more with this claim. Metrics help take the emotion and subjectivity out of running a business, and can often reveal things that are hard to see from one individual’s point of view, especially when it comes to fulfillment.
Black Friday is always a huge event for retailers. But the way shoppers approach it is slowly changing, according to research done by Market Track and Qualtrics in August this year and reported by eMarketer.
Inventory management and fulfillment tend to get a lot of attention in logistics circles, while receiving and put-away—sometimes known as “warehouse slotting”—are much less discussed (although we make receiving a prime focus of our “3 stages” white paper, available free for download).